Senofy Order Routing

Order support

Use your supplier workspace to review assigned work, then open the linked draft or order in your own Shopify admin.

Choose your products

Open Products to search your Shopify catalog or filter by brand. Save checked variants or select the exact displayed page. New requests wait for Senofy to review their mapping, supplier cost and listing. New listing requests do not publish products automatically. Store prices are not agreed supplier costs. For a product managed here, only approved selected variants can receive new routing. Unchecking a saved item withdraws it from new work; existing assignments remain your responsibility.

Routing and expected payout

Routing & payouts shows your order and assignment counts, the agreed estimate equation and recorded financial evidence. The supplier pool is 60% of whole-order profit after product costs, shipping and processing fees, excluding sales tax. Your portion follows the discounted sales value of the items you ship divided by the whole order item value. Unshipped items keep their portion reserved.

Your estimate includes shipped product costs, your profit share and shipping expenses you personally paid. Shipping paid through Senofy’s shared account is not reimbursed again. Modeled costs and assumed fees stay labeled as estimates. Existing approved statements keep their recorded terms; missing statements remain unavailable. Historical test illustrations are separate from live totals. Payment release timing is not yet configured, and no displayed estimate confirms released money.

Before the first order

Agree with Senofy on participating items, an order contact and your payment/accounting procedure. Connect the approved store and wait for supplier setup and item mappings to be approved. Previously configured items retain their existing setup until managed in Products. Tags alone cannot approve managed selections.

Review a draft

Check items, quantities, stock, delivery details and the agreed shipping obligation. Resolve shortages or substitutions with Senofy before changing the draft. A draft does not prove supplier payment, stock reservation or shipment.

The buyer paid Senofy. Follow your agreed supplier payment procedure; do not charge the buyer again or mark a draft paid simply to clear an app status. If the procedure is unclear, contact Senofy before completing it.

Check assignments each business day. The workflow flags drafts for overdue review after two business days, Monday through Friday. New-order and deadline notifications are not currently sent by this app.

Partial shipments and tracking

In Shopify, record only the exact items and quantities that ship, with the correct tracking and carrier. Follow your agreed carrier-handoff procedure. Keep partial shipments separate.

Partially recorded on Senofy shows how many assigned items have a confirmed Senofy shipment update. All items recorded on Senofy means all assigned quantities have recorded updates. Neither label confirms carrier pickup, delivery or payment.

No Senofy shipment update recorded is not proof nothing shipped: check the linked supplier order. The workspace shows saved activity; refresh it to read the latest records.

When an update needs review

If a shipment update is being checked, do not create a replacement shipment to retry it. If the assignment or shipment needs review, contact Senofy before processing more items. Keep existing records intact so both stores can be reconciled.

Report cancellations, address changes, shortages, duplicate drafts and changed tracking immediately through your agreed order contact. A review flag does not itself cancel an actionable Shopify draft or recall a parcel. Wait for the agreed resolution before continuing.

Connection and support

Reopen the app from Shopify when your session expires. A connected store can still be awaiting supplier setup or paused for new routing. Contact Senofy to check participation and mappings; reinstalling does not automatically migrate old assignment history.

For active orders, use the Senofy contact agreed during onboarding. You can also email hello@senofy.com with your store name and the supplier Shopify order reference. Do not send passwords, access tokens or buyer payment details.